James
L. Dorman
719 Alta Vista
Drive
Vista, California 92084-5511
(760)
208-8886
http://www.JLDorman.com
jdorman@sbcglobal.net
Senior Technical Writer
Skills
Software Documentation –
10+ yrs
Hardware Documentation –
9 yrs
Instructional Design/Instructor/Facilitator
– 10+ yrs
Policy and Procedures Documentation
– 10+ yrs
Business Process Modeling
– 5 yrs
Marketing Materials – 10+
yrs
Website Development – 10+
yrs
Software Development – 7
yrs
Project Management – 9 yrs
Customer Service – 10 yrs
Sales Manager – 7 yrs
Video Editing and Production
– 3 yrs
Tools
Word
Excel
PowerPoint
Access
FrameMaker
QuarkXpress
Ventura Publisher
PageMaker
PhotoShop
Illustrator
CorelDraw
Paint Shop Pro
RoboHelp
FrontPage
Dreamweaver
HomeSite
Visio Professional
FullShot
HyperSnap
SnagIt
Adobe Acrobat
Pinnacle Studio
WordPerfect
Paradox
Lotus 1-2-3
Interleaf
Crystal Reports
SQL
SharePoint
HTML
ASP
Java
C/C++
dBase/FoxPlus
Oracle
Basic/QBasic
SAP
ISO
Outlook/Groupwise
Clipper
Platforms
Windows Vista/XP/2000/98/95/3.1
Windows Server
DOS
Unix
Mac
Awards,
Certificates, & Special Training
Design Patent
Instructor
Career Counselor
NAVOSHA /CALOSHA
Customer Service
Sexual Harassment
Work
History
EFMPro
November 2004
to Present
Vista,
CA
Senior Technical Writer
Instructional Designer
Editor
Consultant
Project Management
Business Process Modeling
Web Development
Responsibilities
include creating User Manuals, Quick Start Guides, Data Sheets, and
Help Files for desktop, server, laptop, and handheld computer peripheral
devices; creating User Manuals and Help Files for software applications;
creating Release Notes, Addendums, Communication Bulletins, Upgrade
Guides, and Quick Start Guides for medical devices, such as Pyxis®
MedStation™ 2000/3500 systems, Pyxis® Connect
scan station, and a DNA Synthesizing machine; creating Training Manuals;
website design and content update; editing, and Desktop Publishing marketing
materials (some in multiple languages); Business Process Modeling, Policy
and Procedures documentation; developing Visio flowcharts for network
(LAN/WAN) architecture and maintenance; and writing and editing a national
hot tub service and training manual; taking and editing still and video
images; Design & Creation of interactive PC-based training (with
video clips to help explain subject matter); CD & DVD production.
www.EFMPro.com
Supported Clients:
Mobility
Electronics,
Magma,
Egea
Pharmaceuticals,
Association
of Pool & Spa Professionals (APSP)
iCoat
Company
CostCo
Cardinal
Health,
StarTrac
Fitness Equipment,
Ortiva
Wireless,
Northrop
Grumman
AT&T
Meggitt
Defense Industries
CradlePoint,
Inc.
Practical
Automation,
Automated
Response Technologies
County
of San Diego
The
Irvine Company
Goal
Financial, LLC
Juanita’s
Foods
Dimension One Spas
March 2002
to November 2004
Vista,
CA
Responsibilities included working
closely with Engineering and Marketing
to create Owner
Manuals for spas, Assembly
and Operating Instructions for spa accessories, Technical
Tips and Service
Bulletins with repair
information, Service
Manuals, and Specification
Documentation. Some tasks also
included shooting digital
still and video images, editing
of video and graphics, and production of VHS, CD, DVD, and Streaming Media (for websites). Other tasks included the coordination
and release of multiple documents in multiple
languages, including redesign of B2B and B2C websites to ensure accessibility via language selection. Implemented new
“Print-on-Demand” technology
to reduce waste and save $50K-$75K annually.
www.D1Spas.com
Senior Technical Writer
Editor
Project Management
Business Process Modeling
Web Development
San
Diego Data
August 1999 to February 2002
Processing
Corp.
San Diego, CA
Responsibilities included interviewing IT/IS staff and end-user personnel to identify
computer system components, collect
and organize data, document existing
computer systems, develop Business Process Models, and draft policy and procedure documents for the City of San Diego Water Department;
Water and Wastewater Facilities Division; and the Facilities Services
Engineering Division. These series of documents included: Policy
and Procedures; Testing Plans and Scripts; SAP Procedures; Infrastructure;
and Training Manual for HTML-Based Customer Service system.
www.sddpc.org
Tech
Writer II
Web Development
Project Tech Lead
Business Process Modeling
First
American
November 1997 to August 1999
CREDCO
Poway, CA
Responsibilities included maintenance of all technical
manuals; documenting
internal processes and systems; creation of
“End-User” manuals for Desktop
Windows-based software
products; and corporate Intranet
content. Other tasks included the design and incorporation of new graphics
for Desktop software user manuals, disk labels and cases, CD silk-screen,
and binder covers; creation of “user-friendly” Windows Help files,
Adobe PDF files, and interactive HTML Intranet files; and creation of
Statement of Work and awarding of contract to produce 10,000+ products
through new “Print-on-Demand” technology and cut at least one week
of time to reach customers.
www.credco.com
Senior
Technical Writer
Web Development
Computer
Economics
May 1995 to March 1996
Carlsbad,
CA
Research and write articles
for newsletters focusing on economics in the IS/IT industry. Computer
newsletters worked on include: Open Systems Economics; Client/Server
Economics; Digital Directions Research; Network Economics Letter; Reengineering
Economics Letter; Software Economics Letter; Internet Marketing Letter;
and Computer Economics Report. Edit and “layout” articles contributed
by other authors to conform to CEI style manual and to fit available
space allocations. Create graphics and tables to support focus of articles
provided as contributing author.
http://www.computereconomics.com/
Senior
Technical Writer
Editor
Contributing Author
Active
Engineering
November 1994 to November 1997
Technologies
Vista, CA
Responsibilities included
working with programming staff to identify, test, and document new or
changing computer software components, installation routines, on-line
help files, and test programs; and press releases and writing ad copy
for advertising campaigns. Other responsibilities included writing manuals for OEM products; writing
technical proposals and reports
for government and civilian software contracts; managing
product development and product
sales projects; product sales; making minor software product changes;
and designing and maintaining company website.
Senior
Technical Writer
Project Manager
Web Development
Software Development
Sales Manager
AETECH,
Inc
October 1989 to November 1994
Carlsbad,
CA
Responsibilities included
working with programming staff to identify, test, and document new or
changing computer software components, installation routines, on-line
help files, and test programs; press releases; and
writing ad copy for advertising campaigns. Additional responsibilities
included designing, writing, and teaching a 40-hour course on
MS-DOS, Windows, and MS-Office including an introduction to each piece
of software, practice exercises, and lessons utilizing
OLE to increase productivity. This course was prepared and delivered
to the U.S. Air Force on the Desktop III procurement contract, which
delivered over 250,000 PC’s to the U.S. Air Force. The course was
rated in the top 2% according to USAF ratings. Other responsibilities
included writing manuals for OEM products; writing technical proposals
and reports for government and civilian software contracts;
managing product development and product sales projects;
product sales; and designing and maintaining company website.
Senior
Technical Writer
Project Manager
Instructional Designer
Instructor
Web Development
Sales Manager
James L. Dorman
Senior Technical Writer
James L. Dorman
Senior Technical Writer
Please call (760) 208-8886 or
visit http://www.JLDorman.com
for more detailed information
or writing samples.
Please call (760) 414-9128 or
visit http://66.125.16.218/jdorman
for more detailed information
or writing samples.
Please call (760) 208-8886 or
visit http://www.JLDorman.com
for more detailed information
or writing samples.